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    3 Benefits Live Chat Software Can Bring to Businesses

    MAKBy MAKSeptember 24, 2013Updated:July 25, 20161 Comment2 Mins Read
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    For businesses, customer service is always an important factor to distinguish them from competitors. According the customer report from Live Person, 83% of the more than 5,000 consumers said they consistently need some type of support during their online journey. Live chat is an online support tool providing real-time help for customers. Here are 3 benefits live chat software can bring to you.

    Live Chat

    Improve Customer Satisfaction

    When customers have issues about your product or service, they always want to reach out you in the fastest way. Compared to phone/email support, live chat is the most convenient way to get you connected with them. Your customers can get immediate help just by clicking the chat button, which greatly reduced waiting time. And they can also multi-task during the waiting time.

    In addition, you can provide more personalized support as you know where they are from, what product they are browsing, which help you establish trust with your customers. Once they trust you, you will have a deep understanding about your customers and figure out how to satisfy their demands.

    Increase Sales Conversion

    A study from Forrester shows that 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.

    Instead of watching potential customers click away from your online shop, live chat enables you to reach out them proactively. When you notice a visitor has stayed on a product page for more a long time, you can ask if he needs any help or recommend the most suitable one based on his requirements. It helps you to make great use of each sales opportunity and reduce the abandonment rate of shopping cart.

    Cut Down Expenses of Support Team

    For customer support team, one live chat agent can handle multiple issues at the one time, which greatly improves the efficiency. It means you need less customer service representatives compared to call center. And it also proves first contact resolution of live chat rate is higher than email/photo support, which is ultimate goal of customer service team.

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    MAK, co-founder of Geeky Edge, is a visionary in technology trends. With unparalleled insight, he navigates the realms of social media, web buzz, and gadget/app releases, reviews, and updates. MAK's expertise, honed from a young age, fuels Geeky Edge's mission to provide comprehensive resources. His writing, characterized by depth and clarity, offers invaluable insights and expert commentary. MAK's influence extends beyond writing; he's a sought-after speaker and consultant, sharing his expertise globally. Dedicated to empowering others in the digital age, MAK continues to shape the conversation, inspiring individuals and organizations to thrive in an ever-evolving technological landscape.

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    1 Comment

    1. brad wilson on October 16, 2013 12:05 pm

      I am totally agree with you my friend. Live chat software not just help you to interact you with your real time customer but also help you to increase customer satisfaction, production quality and organization sales. I know about comm100, it is a good software but currently I am using eAssistance Pro live chat software. Which is working very good for me. If anyone want this software can get it from.

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